1. To benefit from the return, exchange and warranty services, you must bring the original invoice.
2. Return and exchange include all items except for (books, electronic devices, software, electronic games, and prepaid cards).
3. The item must be in the same condition when purchased and in the original packaging.
4. Return within 3 days and exchange within 7 days from the date of purchase.
5. The promotional offer associated with the returned item can be returned if it is in its original condition, or the value of the promotional offer will be deducted.
6. Purchases paid with vouchers, credit cards, or through the purchase installment service cannot be returned for cash.
7. Returning collection amounts to other companies is subject to the terms and conditions of the service provider. The customer must bring the payment receipt with the invoice in order to be able to return the amount if the terms and conditions of the service provider allow.
8. Receipt of the shipment from the shipping company is an acknowledgment from the customer that the shipment (carton) is in good condition and has not been opened before receipt.
9. The return and replacement period is calculated from the date of receipt, and the purchase invoice that arrived with the shipment must be brought.
10. In the event of any comments, please contact us on the following number for your service: 00966551088995, and a representative of the shipping company will attend to receive the order.
Immediate replacement for defective devices
• We replace the device with a manufacturer defect (not software) within 3 days from the date of purchase, provided:
1. The device should be free from any scratches or misuse.
2. Bring the original box with all accessories and manuals inside.
3. A report from the authorized maintenance agent may be required before the replacement process.